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Vortex Panel Return Instructions
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Step 1 |
Download and print out our Panel Return Instructions. This form will include instructions on how to remove and replace the solar panel(s), remove the new panel(s) from the box, cut the four corners off of each of the defective panel(s) and ship the defective corners back to Solar Direct.
Click HERE for Instructions on returning the defective Panel
Corners»
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Step 2
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Download, Print and Fill out the Vortex warranty request form, “WRF”, and send it back to Solar Direct via (scan) and email, fax or mail with photos of the defective panel(s) displaying the leak(s) in the panel(s) in order for Solar Direct to approve their warranty claim. Upon Solar Directs request the customer may be required to send a copy of their installation contract, original Solar Direct invoice and or a copy of the contractors invoice to assist in verifying the warranty claim. The customer must complete all the requested information on the WRF, failure to do so can dramatically increase the warranty processing time of the claim and may result in denial of claim. Some of the information required on the WRF is as follows:
- The date the warranty claim is being requested
- The date the customer received the original order and/or the day the solar pool heating kit was installed.
- A “ship to address” so we know where to send the warranty replacement(s).
- Credit Card info.
A photograph of the defective panel(s) must also be submitted to show the leak or other defect. Initial warranty claims must also submit a photograph(s) of the entire panel installation showing plumbing and fastening components to demonstrate that the system is installed according to the installation manual specifications.
Click HERE To Download The Warranty Request Form»
Email Forms to: vortexwarranty@solardirect.com
Fax forms to:
800.897.6527 or 941-359-3848
ATTN: Warranty Processing Department
Forms by Mail to: 5919 21st St E Bradenton, FL 34203
ATTN: Warranty Processing Department
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Step 3
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When Solar Direct receives the completed WRF Solar Direct’s warranty processing department begins the process of reviewing, approving, scheduling and finally shipping the replacement panel(s) to the “ship to address” provided. This process typically takes 7-14 business days (Note: 20-30 Business days during Solar Direct’s spring and fall solar pool heating busy seasons). Once the replacement panel(s) has been shipped to the customer Solar Directs’s accounting department is instructed to charge the customers credit card provide to Solar Direct on the WRF the total cost of shipping the warranty replacement panel(s) plus an additional $10 warranty handling fee for each defective panel claiming warranty. An invoice will also be sent to the customer outlining these charges after the replacement panel(s) has left Solar Direct’s warehouse. If you would like to pick your panel up personally at our Bradenton, FL. warehouse facility a $10.00 per panel handling fee applies.
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Step 4
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Upon receipt of the replacement panel(s) the customer then has 30 days to send the 4 corners of each defective panel(s) back to Solar Direct to avoid any charges on their credit card for the full cost of the replacement panel(s) shipped.
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Attention: Filing a fraudulent claim under the terms and conditions of the Vortex warranty coverage will automatically void any existing Vortex warranties.In addition, the full cost of the replacement panel(s) shipped will be charged to the credit card number provided to Solar Direct on the WRF.
Email Forms to: vortexwarranty@solardirect.com
Fax forms to:
800.897.6527 or 941-359-3848
ATTN: Warranty Processing Department
Forms by Mail to: 5919 21st St E Bradenton, FL 34203
ATTN: Warranty Processing Department
If you have further comments or questions feel free to use our response request form and a service representative will be in contact with you.
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